Before You Contact Us
Many common issues can be resolved with these steps:
- Update the app and your device operating system to the latest available version.
- Close and reopen the app, then restart your device.
- Check that your device has enough available storage.
- If an online feature is affected, try a stable Wi-Fi or mobile-data connection.
- Do not delete the app if your progress is stored only on the device, as deletion may remove local save data.
What to Include
To help us investigate efficiently, please include:
- the app or game name;
- your device model and operating-system version;
- the app version, if available;
- a clear description of what happened and the steps that led to it; and
- a screenshot or screen recording, if it does not contain sensitive information.
Please do not email passwords, payment-card information, government identifiers, private keys, or other sensitive credentials.
Purchases and Refunds
Payments are processed by the app store where you downloaded the product. For billing disputes or refund requests, use the purchase history and support process provided by Apple, Google, or the applicable store. If purchased content does not appear, first confirm that you are using the same store account, then use any “Restore Purchases” option available in the app.
Progress and Saved Data
Some SpriteGames products store progress locally on the device. Unless a product specifically offers cloud save or account synchronization, progress may not transfer between devices and may be lost when the app is deleted, the device is reset, or local data is cleared. Contact us before reinstalling if preserving progress is important.
Privacy Requests
For questions about personal information or a request to access or delete data, read our Privacy Policy and email us with the product name and “Privacy Request” in the subject line.
Contact
SpriteGames Technical Support
Email: spritegames_service@gmail.com
When contacting us, you agree that we may use the information in your message to investigate and respond to your request in accordance with our Privacy Policy.